Business and Agricultural IT Support
Servicing Fresno and the South San Joaquin Valley
Information is the lifeblood of any business. Protect your vital information systems with comprehensive technical support from Rapid Technologies, a leading information technology services provider for the San Joaquin Valley. We provide the technical support, management, and consulting services you need to make your business succeed.
About Rapid Technologies
Rapid Technologies is your leading managed service provider between Fresno and Bakersfield, California. We offer phone, remote, and onsite support during regular business hours with immediate emergency support on standby 24 / 7 / 365.
From standard, repetitive tasks to large scale project implementation, we rely on the Autotask Service Desk application to manage every IT aspect through to completion. Along with the Autotask Endpoint Management remote monitoring and management tool, we also ensure that your data is protected using Webroot enterprise and internet security. Often, we can assess and fix your problem remotely in minutes, saving the time and cost of sending a technician to you. When something does go wrong, we are experts in data recovery and business continuity using Datto, Gilware, and Carbonite solutions.
Avoid and Mitigate Problems Before They Occur
Sometimes what you don’t know can hurt your business. Having a strategy to support growth and scaling that is proactive rather than reactive brings long-term return on investment. We provide enterprise-level monitoring and security services for your information systems. We provide you with regular reports to let you know how your systems are running and offer prompt support for any issues discovered.
Increase Productivity
Increase your productivity with our server and application management, desktop support services, and database administration, or simply give us a call to set up your company e-mail. We can work with you and your current vendors to review present agreements and negotiate better terms, prices or services. We work with vendors directly reporting problems and seeking resolution, scheduling service or upgrades, and planning for scale or location changes. Regular meetings with leadership can provide a review of network health, IT services provided, equipment inventory, and IT budgeting performance. Through regular discussion and communication, future projects and expansion can be planned and implemented on-time and on-budget.
Our Strong Understanding of Onsite and Remote Business Needs
Rapid Technologies knows that every business is different and has its own unique needs, whether in urban or rural areas. We have experience working with business in varied industries throughout the region and have provided expert services implementing specialty applications like agricultural information systems, medical and dental process management platforms, and warehousing and distribution software solutions. Our advanced remote monitoring and management (RMM) tools and highly skilled technicians can provide a virtual IT professional, maintaining many aspects of your mission critical applications remotely.
The services we offer are designed to meet your needs, whether in urban or rural areas.
Outside of our main data-center in Fresno, Rapid Technologies works from multiple services locations throughout central California to provide your business the best onsite and remote support available.
Remote / On-Site Technician or Engineering Services
Remote / On-Site Server Management
E-mail Hosting and Support
Proactive Network Monitoring
Anti-Virus / Perimeter Security
Vendor Application Support (Production, Custom and Legacy)
Business and Technology Strategy Consulting
Vendor Management
Server and Application Hosting
Proactive System Maintenance
Hardware / PC Installation
Network Infrastructure Design and Implementation
Personalized Support Implementation
Disaster Recovery and Business Continuity Plans
Application Support (Production, Custom and Legacy)
Richard Lowe founded Rapid Technologies on the premise of providing professional IT support with personal attention to the end user.
As a lead engineer and consultant, Rich has completed a BS in Industrial Technologies and specialized courses of technology study, enabling him to provide full scale IT implementations to a wide range of business environments. Rich can bring a unique understanding to your business because he has over 20 years of experience in retail and management positions, which gives him first-hand knowledge of all aspect of a business, not just the technical side.
Frequently Asked Questions
How does Rapid Technologies determine rates and charges?
We have hourly rates based on the type and location of the tasks. Discounted rates are available in purchases of prepaid 10 hour blocks, through project and equipment proposals, and to registered non-profit businesses.
Is Rapid Technologies certified, licensed and bonded?
Rapid Technologies is certified through multiple software, manufacturer and industry programs. We are licensed by the California Bureau of Electronic and Appliance Repair, and we have city and county business licenses where appliable. The option to bond by project is available upon request at a rate determined by the scope of work.
What is Rapid Technologies’ geographic territory? Will you review and provide service at our locations?
Rapid Technologies is certified through multiple software, manufacturer and industry programs. We are licensed by the California Bureau of Electronic and Appliance Repair, and we have city and county business licenses where applicable. The option to bond by project is available upon request at a rate determined by the scope of work.
Are there preferred systems, devices or equipment that Rapid Technologies supports?
Our technicians have experience with all equipment you need to operate and share information from production to sales to warehouse to logistics. Our expertise extends to hardware support for fixed equipment including servers and desktop computers as well as portable hardware including laptops, notebooks and tablets. You can also turn to us for expert support for your essential infrastructure equipment like networks, router sand switches or mobile devices including Apple, Android and Windows OC phones, tablets and handheld scanners. We work closely with a number of well known name brands including Barracuda spam filters, Deli Sonic Wall Edge Router and VPN devices and Datto disaster recovery appliances We are also and authorized Lenovo reseller. From experience, we prefer to provide and maintain business class electronic solutions.
I am interested in adding to or improving our equipment. Can you help us purchase hardware and software? What about our current vendors and utility providers - like phone and internet?
Rapid Technologies has longstanding relationships with several wholesale and retail outlets. Equipment is competitively priced by these vendors and quotations are copmared to new options and supppliers for accountability and economy of scale. We will work directly with software vendors and utility service providers to help find the best solutions for your environment and objectives.
What operating systems and software packages are you implementing and supporting in production environments?
Since we are customer and industry-driven, we focus on following operating systems and software packages: Microsoft Exchange, Microsoft Office Products, Microsoft SQL Server, Oracle Database Management, Famous Software Server Support, Prophet PR3 Server Support, ProPack Server Support, Microsoft Hyper V, VM Ware, Webroot Professional / AV Malware Software, Quickbooks and Datto Backup and Recovery.Rapid Technologies is part of the Microsoft Partner Program and MS Developer Network. We also maintain the resources to provide customer support for legacy applications and operation systems as our clients need them for business continuity and efficiency.
Are you willing to help support and/or improve my specialized application or legacy solutions?
Our team has experience in many industries and information technology applications from physical form data collection to centralized remote access electronic systems. We have developed multi-faceted solutions for businesses using the appropriate devices and technology for the situation and requirements. Rapid Technologies is ready and willing to review the strengths and vulnerabilities of your current business systems with your team, and help support what’s in place or develop a plan to implement effective change.
What are the IT staff resources available to us as a client?
The Rapid Technologies team’s combined experience and expertise provides our clients with continuous support that puts customer needs first. We offer phone, remote, and onsite support during regular business hours with immediate emergency support on standby 24/7/365. We offer enterprise-level service for small and medium-sized businesses through our knowledgeable, relationship-oriented team.
What can a managed services agreement provide that is different from an on-call, break/fix or consultant relationship?
Having a strategy to support growth and scaling that is proactive rather than reactive brings long-term return on investment. Rapid Technologies provides enterprise-level monitoring and security services for your information systems. Our team can deliver regular reports to let you know how your systems are running and offer prompt support for any issues discovered. We can work with you and your current vendors to review present agreements and negotiate better terms, prices, or services. Rapid Technologies can communicate with vendors directly reporting problems and seeking resolution, scheduling service or upgrades, and planning for scale or location changes. Regular meetings with leadership can provide a review of network health, IT services provided, equipment inventory and IT budgeting performance. Through regular discussion and communication, future projects and expansion can be planned and implemented on-time and on-budget.