ANSWER: Our technicians have experience with all equipment you need to operate and share information from production to sales to warehouse to logistics. Our expertise extends to hardware support for fixed equipment including servers and desktop computers as well as portable hardware including laptops, notebooks and tablets. You can also turn to us for expert support for your essential infrastructure equipment like networks, routers and switches, or mobile devices including Apple, Android and Windows OS phones, tablets and handheld scanners. We work closely with a number of well-known name brands including Barracuda spam filters, Dell Sonic Wall Edge Router and VPN devices, and Datto disaster recovery appliances. We are also an authorized Lenovo reseller. From experience, we prefer to provide and maintain business class electronic solutions rather than implementing consumer grade appliances in production environments. The cost/benefit of the devices designed for the demands of your business is evaluated carefully when designing and implementing your custom solutions.
ANSWER: Our data-center is conveniently located in downtown Fresno right above one of California's high speed communication backbones. Our service locations are strategically placed to serve clients in the San Joaquin Valley along the Sierra Nevada Mountains. We help companies and family businesses located between Merced and Santa Clarita, including the communities and rural areas surrounding: Madera, Fresno, Clovis, Kingsburg, Visalia, Lindsay, Porterville, Delano, Bakersfield, Arvin, and over the Grapevine.Rapid Technologies' remote and hosted clients use our services from the Eastern seaboard, through the Midwest and South Central US, to the Pacific states. We also support clients with international offices, sales, and production teams.
Please schedule a personal onsite review of your operation and locations to discuss how we might serve your current environment and future plans.
ANSWER: Our team has experience in many industries and information technology applications from physical form data collection to centralized remote access electronic systems. We have developed multi-faceted solutions for businesses using the appropriate devices and technology for the situation and requirements. Rapid Technologies is ready and willing to review the strengths and vulnerabilities of your current business systems with your team, and help support what's in place or develop a plan to implement effective change.
WHAT IS RAPID TECHNOLOGIES' GEOGRAPHIC TERRITORY? WILL YOU REVIEW AND PROVIDE SERVICE AT OUR LOCATIONS?
Tel: (559) 289-8021
ANSWER: Rapid Technologies is certified through multiple software, manufacturer, and industry programs. We are licensed by the CA Bureau of Electronic and Appliance Repair, and we have city and county business licenses where applicable. The option to bond by project is available upon request at a rate determined by the scope of work.
Since we are customer and industry-driven, we focus on the following operating systems and software packages:
ARE THERE PREFERRED SYSTEMS, DEVICES OR EQUIPMENT THAT RAPID TECHNOLOGIES SUPPORTS?
Find us on:
ANSWER: The Rapid Technologies team's combined experience and expertise provides our clients with continuous support that puts customer needs first. We offer phone, remote, and onsite support during regular business hours with immediate emergency support on standby 24/7/365. We offer enterprise-level service for small and medium-sized businesses through our knowledgeable, relationship-oriented team.
WHAT CAN A MANAGED SERVICES AGREEMENT PROVIDE THAT IS DIFFERENT FROM AN ON-CALL, BREAK/FIX, OR CONSULTANT RELATIONSHIP?
ANSWER: Rapid Technologies has longstanding relationships with several wholesale and retail outlets. Equipment is competitively priced by these vendors and quotations are compared to new options and suppliers for accountability and economy of scale. We will work directly with software vendors and utility service providers to help find the best solutions for your environment and objectives.
CALL RAPID TECHNOLOGIES TODAY AND LET US GIVE YOUR BUSINESS THE TECH TUNE-UP IT NEEDS
IS RAPID TECHNOLOGIES CERTIFIED, LICENSED , AND BONDED?
CALL US TODAY!
ARE YOU WILLING TO HELP SUPPORT AND/OR IMPROVE MY SPECIALIZED APPLICATION OR LEGACY SOLUTIONS?
WHAT ARE THE IT STAFF RESOURCES AVAILABLE TO US AS A CLIENT?
WHAT OPERATING SYSTEMS AND SOFTWARE PACKAGES ARE YOU IMPLEMENTING AND SUPPORTING IN PRODUCTION ENVIRONMENTS?
Frequently Asked Questions
HOW DOES RAPID TECHNOLOGIES DETERMINE RATES AND CHARGES?
Rapid Technologies is part of the Microsoft Partner Program and MS Developer Network. We also maintain the resources to provide customer support for legacy applications and operation systems as our clients need them for business continuity and efficiency.
I AM INTERESTED IN ADDING TO OR IMPROVING OUR EQUIPMENT, CAN YOU HELP US PURCHASE HARDWARE AND SOFTWARE? WHAT ABOUT OUR CURRENT VENDORS AND UTILITY PROVIDERS – LIKE PHONE AND INTERNET?
ANSWER: We have hourly rates based on the type and location of the tasks. Discounted rates are available in purchases of prepaid 10 hour blocks, through project and equipment proposals, and to registered non-profit entities.
ANSWER: Having a strategy to support growth and scaling that is proactive rather than reactive brings long-term return on investment. Rapid Technologies provides enterprise-level monitoring and security services for your information systems. Our team can deliver regular reports to let you know how your systems are running and offer prompt support for any issues discovered. We can work with you and your current vendors to review present agreements and negotiate better terms, prices, or services. Rapid Technologies can communicate with vendors directly reporting problems and seeking resolution, scheduling service or upgrades, and planning for scale or location changes. Regular meetings with leadership can provide a review of network health, IT services provided, equipment inventory, and IT budgeting performance. Through regular discussion and communication, future projects and expansion can be planned and implemented on-time and on-budget.